This Refund Policy applies to all purchases made through the TKREC mobile application (“TKREC App”), www.tkrec.com, and any related TKREC billing or checkout pages. By using TKREC and making a purchase, you agree to this Refund Policy and to our Terms of Use.
This policy works together with the Terms of Use. If there is any conflict on refund-related topics, the more specific refund language in this policy and in the Terms of Use applies.
TKREC does not have authority to issue refunds for purchases made through the Apple App Store or Google Play Store. Only Apple or Google can process those refunds.
TKREC cannot reverse, cancel, or force a refund for App Store or Play Store transactions, including PRO subscriptions, storage plans, monthly slot plans, permanent slot upgrades, profile history unlocks, or any other in-app products.
If you purchased through the TKREC website (where available), contact [email protected]. Website refund eligibility is reviewed case by case and remains subject to the rules below, including non-refundable consumables and no-refunds-after-delivery.
The following are one-time / consumable purchases and are non-refundable once purchased or delivered:
Please review the profile, product, and unlock type carefully before confirming. TKREC does not refund purchases made by mistake, including unlocking the wrong profile, profiles with similar names or appearances, or using credits/balance on an unintended profile.
Profile history unlocks may include:
You acknowledge that:
No cash refund will be issued solely because Archive Sync failed, returned no videos, or delivered fewer videos than displayed.
Videos obtained after unlocking profile history may be unplayable, corrupted, incomplete, stuck on certain frames, missing, or otherwise defective. Archive Sync items in particular may fail entirely. TKREC is not responsible for quality, completeness, playability, or successful recovery of content originating outside TKREC’s control.
By unlocking or purchasing profile history (including Archive Sync), you agree that no cash refunds, store refunds, money-equivalent credits, or chargebacks will be issued for unplayable, broken, defective, incomplete, or unrecovered videos—including unlocks that result in zero Archive Sync videos.
TKREC may offer auto-renewing subscriptions, including:
TKREC will not issue refunds for digital content or services once they have been successfully delivered or made accessible to your account. Access is typically provided immediately. You are responsible for reviewing your selection before completing the transaction.
No refunds, credits, or compensation will be provided for user errors, wrong profile selection, dissatisfaction with content, or content-quality / recovery issues outside TKREC’s control—including if your account is later deleted or suspended.
Nothing in this policy limits any non-waivable rights under applicable law.
Unjustified attempts to obtain refunds, credits, reversals, or chargebacks after digital content or services have been delivered or made accessible—including repeated refund requests across multiple purchases—will be treated as abuse.
In such cases, TKREC may immediately and permanently suspend or terminate associated accounts, revoke access to purchased content where permitted, and restrict future access to the service.
Nothing in this section limits any non-waivable rights under applicable law.
Questions about this Refund Policy: [email protected]
Related documents:
Last updated at: Tuesday, 12-Dec-23 04:53:40 UTC